“Session expired” error
Tradovate tokens expire after a period of inactivity. TradeVera handles this automatically:
- When you open your dashboard, tokens expiring within 24 hours are proactively refreshed
- If a token is fully expired, clicking Sync will redirect you to re-authorize with Tradovate
- After re-authorization, your data syncs automatically — no extra steps needed
OAuth redirect not working
If the Tradovate authorization page doesn't redirect back to TradeVera:
- Check that pop-up blockers aren't interfering
- Try clearing your browser cookies for both TradeVera and Tradovate
- Use an incognito/private window
- Ensure you're clicking “Authorize” on the Tradovate consent screen
No accounts found after connecting
TradeVera only imports funded prop firm accounts. If no accounts appear:
- Verify you have an active funded account (not demo or sim)
- Confirm your prop firm uses Tradovate infrastructure
- Make sure the account is in good standing with your prop firm