Sync button is disabled
The sync button may be disabled for several reasons:
- Rate limit: You've synced recently. Wait a few minutes and try again.
- No connected accounts: Connect at least one trading platform first.
- Subscription expired: Syncing requires an active subscription or trial.
Sync completed but data looks wrong
If your data doesn't look right after syncing:
- Check that you're looking at the correct time period (monthly breakdown helps)
- Multi-account data is aggregated — individual account splits aren't shown
- Rithmic data is snapshot-based, so only days you've synced will appear
- Try syncing again to ensure the latest data is captured
Sync is taking too long
First-time syncs may take longer as historical data is pulled. Subsequent syncs are faster because only new data is fetched. If a sync appears stuck, refresh the page and try again.